Issues at Test Center

Candidates will have access to a test center administrator (TCA). As a general policy, if a problem occurs with the computer and a candidate must restart their exam on the scheduled test day, the exam will be resumed at the point of interruption as the items and answers are saved continuously to a backup. However, if the exam cannot be resumed on the same day and the candidate must reschedule their exam, a new Certification Examination will be administered. There will be no charge to the candidate for rescheduling an exam if the problem was caused by circumstances at the PSI test center.

Issues related to admission or administration of the Certification Exam, including any issues related to conditions at a PSI test center, should be reported immediately at the test center before leaving, and as soon as possible, but no later than three (3) business days after the examination, by email to the NCCAA office at contact@nccaa.org. Reports to the NCCAA should include the candidate's full name, test center location and address, as well as a description of the conditions that caused the issue(s) at the test center. After reviewing a report of a problem at a test center, the NCCAA may, at its discretion, determine whether a new Certification Exam should be administered, or another action should be taken. NCCAA will not consider notice of exam administration issues received more than three (3) business days after the examination date.

Disclaimer

While the NCCAA strives to ensure broad accessibility to the CERT and CDQ Exams through our partnership with PSI, please be aware that not all testing centers may be available at all times. Availability can vary due to factors such as location, scheduling, and unforeseen circumstances. We recommend that candidates plan their exam registration well in advance and consult the PSI website for the most up-to-date information on available testing sites.

Access the PSI Testing centers by clicking here.